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Warranty Policy

In compliance with the provisions of Conditions limited warranty the Buyer has the right to get warranty during the applicable period. The Warranty Period applicable to the Products sold by Adyxa to its authorized dealers / distributors or directly to the End Customers shall be deemed to commence on the date that is three (3) months from the date on which that Product is manufactured as specified on the labelling of the relevant Product.

In respect of any sale to the End Customer, if an End Customer discovers any defect or problem with, or they wish to submit any feedback on, the Products sold to it, it shall contact any of the following persons: (i) an Adyxa customer service representative, (ii) an Adyxa sales representatives, or (iii) a local authorized Adyxa dealer / distributor.

All faulty parts and/or functions, given normal use, will be repaired and/or replaced at no charge during the warranty period. Burnt and broken parts are not covered under the warranty. If however, the item is tampered or repaired by a third party, then this warranty will be voided.

 DOA (Dead On Arrival)

  1.  For faulty products to be classified as DOA, the product must be reported within 7 days of its arrival.
  2.  For new products any damage to the appearance or the function of the product under normal shipment will be replaced free of charge by BEPL.

 RMA (Return Merchandise Authorization)

  1. Any damage caused by the installation or the implementation of the product will be classified as RMA.
  2. BEPL provides free repair during the warranty period. Products damaged by improper installation, modification, or abuse is excluded under this term.
  3. Products damaged by improper installation, modification, or abuse will be charged according to repair costs.

What to do if you have a warranty claim:

Contact your point of purchase first like Adyxa’s Distributor , Dealer , Retail Point etc wherefrom you have purchased the product if there is any delay or issue  with claim process  you can E-mail us at info@adyxa.com and tell us the problem with the product(s). Kindly provide us with proofs below:

  • The photos or video of the defective item(s)
  • The photos or video showing the malfunction of the defective item(s)
  • Purchase Invoice copy of the product

There is also an onsite replacement provision for defective product.


Before making a warranty claim, you have to consider: LEDs or LED products can malfunction also from external reasons like: installation, wiring, forward voltage or current, power supply or environmental conditions (temperature, humidity).

Installation guidelines:

The following guidelines must be respected when using or installing a LED or LED product:

  • All manufacturer instructions, guidelines and operating conditions must be met. This information can be found either in our shop, on the manufacturer web page or in the product packing
  • Care must be taken concerning static electricity, which can severely damage LED’s
  • If installation requires soldering, please respect the lead conditions
  • Don’t use force or use improper tools for installation or transport
  • Operating forward current and voltage must be within the values specified on our website or in the manufacturer’s datasheet.
  • Precaution must be taken when driving an LED near to its maximum current or voltage. A LED in overdrive produces much more heat which must be dissipated efficiently otherwise the LED will be destroyed, or the lifetime shortened (the same thing happens when you overclock a CPU or graphics card)
  • Even at normal current or voltage, running temperature, junction temperature (inside the LED) and ambient temperature is important because too much heat can damage the LED. Ambient and running temperature are the easiest to manage. If running temperature is more than 40°C or ambient more than 25°C extra cooling must be used.
  • Cooling methods can be: installation in ventilated places, use of heat dissipation materials as aluminum or copper pcbs, cases or heat sinks coupled with thermal paste, adhesives or cooling fans.
  • Exposure to water or humidity is within the levels accepted by the product. Single LED’s are not waterproof, nor water-resistant. Although their operating voltage and current doesn’t raise any risk for safety (valid for 2-24 V range) continuous exposure to water or humidity can produce oxidation and malfunction. Valid also for LED products that have no water resistance (no IP rating), low operating voltage (max 24V) or are labeled for indoor use.
  • Products functioning at 110V or above MUST NOT be exposed to water or humidity both indoors or outdoors UNLESS they are rated for outdoor use and have at least IP65 protection grade. Failure to respect this condition can lead to severe product damage, fire, property damage, injury or even death
  • Don’t touch, install or manipulate a product running at 110V or above while voltage is on
  • A product should not be modified or repaired without our approval
  • If a discrepancy exists between the info in our shop and that found in the producer datasheet, the datasheet shall always be considered to be right.

If you think that any of the conditions above are not clear or difficult to respect, please contact us before installation or purchase. If the product is damaged because they are not respected we will offer our assistance in diagnosing or fixing the problem, but we will not replace the product on warranty.

The commercial guarantee offered does not cover any of the cases below:

  • Damage to the products due to their use at parameters exceeding those specified in the product description on our website or the manufacturer’s website, on the packaging, or in their technical data sheet (installation instructions, voltage, current, temperature, degree of protection, etc.). If the technical data sheet of the product does not exist on our website due to an error, the validity of this data sheet is not cancelled;
  • Breakage, damage, breakdown of the products during transport by courier, unless there is a report of the damaged delivery on receipt of the parcel. In the absence of this document Adyxa reserves the right to refuse to repair/replace the products.
  • Intensive use for commercial or business applications of LED lighting products intended for residential applications. Examples: economy LED strips, festive lighting, LED lamps and fixtures (except those mentioned for commercial use).
  • Differences in hue within a batch of products or from batch to batch. Shade differences are an intrinsic feature of LED technology that can be minimized only at additional cost and at the customer’s express request. If you wish to receive products with minimal shade differences, please inform us in writing when placing your order. Depending on the product, stock we will inform you if this is possible, the delivery time and if an additional cost applies. Any claim or request made after the order has been placed is not valid, products will not be exchanged under guarantee if they have different shades;
  • Spotlight imperfections for LEDs, LED flashlights, spotlights, bulbs, lamps;manufacturing imperfections of the product housing, if they do not affect its functionality (except visible parts for LED lamps);
  • Normal wear and tear of the product, including dimming up to L50.
  • Use for more than 6 hours per day of products intended for household use. The scope of use is as specified by the manufacturer in the technical data sheet or on its website. This category includes LED bulbs, LED strips, etc.
  • Consumables (products that are periodically replaced during the lifetime of the product) such as batteries;
  • Inappropriate uses, beyond the technical limits of the products including power supply at a different voltage or current than specified, use in a wet environment for non-water-protected products, use in extreme temperature environments exceeding the limits of the product’s technical specifications, etc;
  • Damage to products due to use with other products not marketed by our company – voltage supplies (for LED strips), constant current supplies (for high power LEDs), controllers (for RGB products);
  • Adjustments or modifications not previously approved by us in writing;
  • Repair or attempted repair by a person not authorised by us;
  • Installation of LED products by persons not qualified in the electrical or electronic field. Qualified persons: licensed electrician, electronic engineer.
  • Negligence in the installation, handling or use of the products;
  • Faults caused by incorrect installation, accidents, fire, liquids, chemicals, inadequate ventilation, radiation, electrostatic discharge, other mechanical forces;
  • Non-functional segments of an LED strip immediately after installation. In order to benefit from the warranty in case of burnt segments for a newly delivered LED strip, the customer is obliged to test the functionality of the LED strips before installation and inform us if there are any defects. LED strip with non-functional segments at first lighting after installation is considered damaged by incorrect installation/handling and is not covered by the warranty.   
  • Decrease in LED brightness over time. LEDs by definition lose brightness over time, the percentage and duration depending on the construction and quality of materials used.
  • Use of a soldering gun without temperature control for soldering SMD, 3mm, 5mm, Superflux, etc. LEDs and wires to LED strips. Maximum condition: 300C for 5 seconds

Warranty claim for products damaged in transit

Warranty claims for products that arrive damaged in transit are only accepted if made in the same day as receiving of the parcel. If the claim is accepted, a replacement product or a full/partial refund will be made, depending on the case. 

Warranty Registration page